Thinking and working with customer focus
Policy objective 4
We want to help our customers in deciding how they can make their supply chain more efficient and sustainable. The Customer Intimacy approach has always come natural to our company, ever since the early years. It means that we are very close to our customers and want to connect with them by understanding their needs, seeking solutions together, excelling in our services and investing in long-term sustainable relationships.
The NPS score improves by 20%
As of 2020-2021, H.Essers will conduct a customer satisfaction survey among strategic clients in which the NPS score will be measured. This score will have improved by 20% by 2025.